Shipping Questions
When both parties have agreed to work together, the customer should pay the total order amount; upon receipt of payment, Joysvc will initiate the product procurement process and then contact you for a video inspection. After that, we’ll arrange shipping, customs clearance and other logistics.
We only ship to your confirmed address (the address on file with your credit card company, if you need to ship to an alternative address, please call your credit card company and add the alternative ship-to address to your acct).
Note: Normal Delivery is available to all countries except : Africa, Brazil, Vietnam
The majority of our orders are processed and shipped by EMS and DHL within 24 hours.
We do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes.
We cannot guarantee that we will have all items in stock all the time. If your item is not in stock and is not expected to be in stock within two business days, we will contact you with details of the backorder or a possible substitute item if there is one available. If you have a critical or time-sensitive need, feel free to email us hto ensure your order reaches you as soon as you need it.
Your order will be shipped to you fully insured.
If for some reason your package is lost or blocked we will reship it once again.
Please make sure someone will be available to receive your order, otherwise your package may be returned to us.
When your order ships, you will receive an email confirming shipment to the same email address you used when placing your order. This email will contain instructions on how to track your order.
Note that it may take up to one business day for your information to be posted on the carrier’s website, if you can’t get the shipping information from the carrier website operated in the ways as our advised, you could track it again in the next working day.
The shipping time usually needs 3-7 days to delivery, from the time when the shipping information post on the carrier’s official website.
Delivery dates are not guaranteed and your order may arrive after the estimated arrival date for various reasons, such as:
Delays due to weather
Delivery is outside major city
Unforeseen delays by one of our carriers
Delays to the unavailability of product(s)
Delivery is to a PO Box or APO/FPO address
Delays due to orders being placed on a holiday
Delays due to problems with credit card authorization and verification
……
Payment Questions
We accepts credit cards, wire transfers, PayPal and Alipay payments.
Western Union
MoneyGram
Bank Transfer
Paypal
We accept visa card, Master Card, JBC Card, we can not accept debit card, if your payment can not go through, please change credit card payment to western union.
Please visit www.westernunion.com then click “send money online” to send payment. Thank you.
Western Union: ( We offer you 5% discount automatically). Please visit www.westernunion.com then click “send money online” to send your payment.
Western union support credit card online payment. We prefer the western union payment method.
If you have sent the money, please give us the MTCN number of western union .
Nowadays, people are paying by western union more and more since it is easy and our security.
If you wanna get more discounts or credit card can not go through, we suggest you pay by western union.
Our western union information as below,
If Payment by western union. Please give us the following information:
MTCN numbers:(10 numbers. MTCN = Money Transfer Control No)
Amount:
Receivers first name:
Receivers last name:
Senders first name:
Senders last name:
Please send us the MTCN number when you pay your order.
If this is your first time to pay it online, please confirm with the western union customers service firstly, then we can pick up the payment. Thanks.
payment link: http://www.westernunion.com/Home
Western union support credit card online payment
Payment of West Union is available in the USA, Australia, Canada
Western union support credit card online payment. We prefer the western union payment method. If you have sent the money,
Please give us the MTCN number of western union.
How to pay with Western Union online or at the agent, please check the link below:
https://youtu.be/mx9rRsjHrHg
https://youtu.be/hNw5hZbEXo8
After you pay, please sent the MTCN number to my Email.
Money Gram money transfer is safe, fast and convenient. If you use this way to transfer money,
Prices will be lower, and funds are usually available within minutes.
You can simply click http://www.moneygram.com to get more information.
Please contact us for bank details.
Please contact us for paypal details.
After-sales & Warranty Policy
We will provide a refund or replacement in time once we receive the proof (photos) of damages. Returns and Exchanges will only be accepted if they are requested within one week of receiving the parcels.
Return Policy: You can ask us for a refund or an exchange if:
Wrong item sent to you;
The item has quality problem;
You are not feel well with the item.
If you want to return an item, then it must be return within 3 days of receipt and in the same condition it was receive. You must contact us before return any items back. Any item return without pre-notice will be reject. Return items, shipping and handling by the buyer. Top quality; Competitive price; Fast shipping; Combine order; Best and Timely Service;100% Satisfaction.
Please DO ask us for returning address, DO NOT simply ship them back to the original address, or refund won`t be successfully processed.
Unfortunately, no shipping cost will be refunded. Some processing fee and restocking fee will be charged. For refund details, please contact our customer service to learn more.
Cancellation Fee
We charge a certain handing fee of 5% for cancellations to cover transaction costs. Cancellations will only be accepted before your order shipped out.
What happen if custom charge the package tax?
We send package as gift to customer and we declare them low price to avoid cutom tax. So normally ,it won’t happen.
But if it do happen that you need to pay tax ,pelaase pay by your side.
What happened if the package get seized in custom or got lost?”
We will resend the package out ASAP once we confirmed your package got seized or lost if you bought the cusotm insurance of us. But if you didn’t buy it,please offer the responsibility of the lost by yourslf.
How to avoid custom tax or the goods be seized by custom?
We will declare the package we sent to you with a low value ,and we will also describe it as a gift to you from your Chinese friend or family. Normally the package will be arrived to you smoothly without tax or get seized by custom. But it also have risk that custom need you to offer some information of you and the package of you to declare at customs. If this happens to your package just telling the shipping company that the package is low value around 20usd and sent by a friend of you from China ,don’t say it’s brand goods. Normally they will release the package to you. But if you are unlucky that custom opens your package directly without asking your info,and asked you pay tax or seize the package directly.
The “custom insurance” can offer peace of mind when shipping valuable items. Shipping can be tough on packages. Improper handling can cause loss or damage to your shipment. In such cases, you should at least get some of the value returned to you to compensate for the damage issue . And you can also get the item get resent out of the loss during shipping.
This insurance helps you determine that compensation and very important if you are sending a package to an international destination.
Privacy Policy
Our website address is: https://joysvc.com.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://joysvc.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
